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Team Lead

Location: Washington, DC

Type: Full Time

Min. Experience: Manager/Supervisor

Description
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.

CLOVEHITCH is seeking CLOVEHITCH is seeking Team Leads to provide day-to-day operational oversight of case processing activities, ensuring productivity, quality, and compliance with DOL OFLC performance standards. This role supervises staff performing application review, data entry, and case adjudication support. This position is contingent upon contract award.

Supervisory Responsibilities:
  • Supervise case processing staff across programs (H-2A, H-2B, PERM, Prevailing Wage)

Principal Duties and Responsibilities:
  • Monitor daily production targets and workflow queues (e.g., cases/day throughput)
  • Ensure compliance with statutory and regulatory requirements (INA, 20 CFR 655/656)
  • Conduct quality reviews and implement corrective actions
  • Coordinate workload distribution to meet timeliness standards
  • Serve as primary escalation point for complex or sensitive cases
  • Support audits, appeals preparation, and documentation review
  • Provide status reporting to Program Manager and Government stakeholders
  • Ensure adherence to Quality Control (QC) plan and performance metrics

Required Experience, Skills and Abilities:
  • 5+ years experience in case processing, adjudication support, or program operations
  • 2+ years supervisory experience
  • Knowledge of labor certification programs or similar regulatory environments

Education and Other Requirements:
  • Bachelor’s degree (or equivalent experience)
  • Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
  • Clean background check

Preferred Qualifications:
  • Experience with FLAG or similar case management systems
  • Data-driven performance management (dashboards, KPIs)
  • Strong leadership and workforce coordination skills

Physical Demands
Primarily sedentary office work.

Position Environment, Type & Hours of Work
Full-time, exempt, at client site located in Washington, DC, with potential for some hybrid work; standard business hours.


Travel
Some travel may be required.


CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 


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