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Help Desk Specialist

Location: Washington, DC

Type: Full Time

Min. Experience: Mid Level

Description
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.

CLOVEHITCH is seeking CLOVEHITCH is seeking a Help Desk Specialists to provide Tier 1/Tier 2 support for users of OFLC systems, resolving technical issues and supporting system access and functionality. This position is contingent upon contract award.

Supervisory Responsibilities:
  • N/A

Principal Duties and Responsibilities:
  • Respond to user inquiries via phone, email, or ticketing system
  • Troubleshoot system access, data entry, and application issues
  • Provide guidance on system usage and processes
  • Document issues, resolutions, and trends
  • Escalate complex issues to higher-tier support
  • Support system testing and user acceptance activities
  • Maintain high customer service standards

Required Experience, Skills and Abilities:
  • 2–4 years help desk or IT support experience

Education and Other Requirements:
  • Associate’s degree (or equivalent experience)
  • Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
  • Clean background check

Preferred Qualifications:
  • Bachelor’s degree (or equivalent experience)
  • Experience with case management systems (FLAG preferred)
  • Strong communication and problem-solving skills

Physical Demands
Primarily office work.

Position Environment, Type & Hours of Work
Full-time, exempt, at client site located in Washington, DC, with standard business hours.

Travel
No travel is expected with this position.


CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 


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